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Manager, Customer Service


Fans demand access to content on their own terms on any device, anytime, anywhere. We are those fans. As a result the BAMTECH Media team helped pioneer live event streaming over the Internet in 2002 for Major League Baseball. The passion to improve that experience led to many impressive firsts: the first 720p or “HD Ready” stream, the consecutive record for concurrent streams and the first stream in 8K ultra HD. Today BAMTECH Media has a proven, scalable platform that powers direct-to-consumer applications for leading entertainment brands; and is now a major player in sports and eSports rights acquisition
BAMTECH gives consumers the freedom to access content on their terms across any connected device, time, or location. By driving technological innovations, BAMTECH aspires to become the leading distributor of direct-to-consumer live entertainment and the premier provider of video streaming solutions globally.
BAMTECH designs, develops, and delivers direct-to-consumer streaming services for a growing roster of sports, news, and entertainment partners including the NHL, MLB, PGA TOUR, WWE Network, and Riot Games/League of Legends.
ResponsibilitiesCustomer Service Responsibilities:

  • Auditing
  • Billing research
  • Customer service support
  • Digital download support
  • Email support
  • Mobile support
  • Product support
  • Provide coaching opportunities
  • Social media monitoring
  • Statistical Analysis and Reporting
  • Technical support
  • Training (Train the Trainer)

Basic Qualifications

  • 3-5 years Customer Service Experience
  • 2-3 years Management Experience
  • Vendor Management Experience
  • Excellent verbal and written communication skills
  • Strong organizational and interpersonal skills
  • Must be able to work nights and weekends
  • Proficient in MS office and the Internet.
  • Ability to create strong relationships at multiple levels, internally and externally
  • Subscription Product Experience preferred

Required Education

  • Bachelor degree or equivalent work experience

Additional InformationThis position is a legal entity of The Walt Disney Company, an equal opportunity employer

Apply now

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New York