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Director, Business Operations


Director, Business Operations, will lead strategies and tactics to drive efficiency through both improving accounting & business processes as well as guiding technology projects & solutions that impact the company’s financial systems. This leader will oversee the Accounts Receivable, Sales Audit, Payment Card Management and the Financial Systems departments.

  • Lead and develop the management team to recruit, train, supervise & develop departmental Cast Member and the associated budgets.
  • Oversee the Accounts Receivable department, to ensure the timely and accurate billing of receivables, the execution of prompt and fair dispute resolution, application of payments, processing of refunds, credit limit review, and the timely completion of assigned account reconciliations.
  • Provide direction on the monthly aging assessment along with the subsequent collection plan to control bad debt exposure and recommend bad debt allowance for doubtful accounts.
  • Oversee the functions of the Payment Card Management (PCM) department, and drive the strategic and tactical payment card initiatives for Shanghai Disney Resort including the negotiation and execution of payment related contracts.
  • Work closely with key stakeholders including internal partners, banks, card brands, third party service providers, and vendors to implement, and ensure compliance with PCI, Regulatory and/or Statutory requirements.
  • Oversee the Sales Audit department to ensure timely and accurate sales audit process, certifying the integrity of revenue recognition and reporting, and compliance with standard operating procedures and Sarbanes-Oxley (SOX) requirements.
  • Oversee the Financial Systems Department to drive the execution of requirements for current and new system projects, including the management of issues and risks, and the execution of User Access (UA) and Financial Integration (FI) test execution.
  • Drive finance processes and system improvement solutions for Shanghai Disney Resort in partnership with Walt Disney Parks and Resorts and The Walt Disney Company teams.
  • Direct the feasibility decisions of new product initiatives and ensure timely and accurate execution of ticket configuration within the Galaxy ticketing system.
  • Drive finance initiatives to improve operating efficiency and growth.
  • Collaborate with internal partners, stakeholders and suppliers to identify/propose process improvements that will reduce/eliminate defects and drive efficiencies within finance.

Basic Qualifications

  • 15+ years of Finance management experience and strong internal control Bachelor Degree in Accounting, Finance, Business, Information Technology, or a related field; Master’s degree is preferred (e.g., MBA, MIS)
  • Proven and assertive communicator who can interface effectively at all levels of the organization and influence business results through engagement, persuasion, and negotiationProven experience leading, motivating, and managing a highly analytical team in a fast paced, entrepreneurial environment
  • Demonstrated proficiency in establishing strategic direction in a high volume business
  • Fluent in English and Mandarin
  • Demonstrated business savvy
  • Strong organizational skills and the ability to multi-task
  • Strong cross-functional partnering skillsExperience and knowledge of SAP or another ERP
  • Experience and knowledge of Business Warehouse, and/or Business Objects reporting tools
  • Passion for and knowledge of emerging technologies to deliver best practice for new payment opportunities and ensuring financial systems integrity and controls

Additional InformationKeyword:SHDRProfessional

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