Host/ Hostess, Resort Call Center
Resort Call Center Cast Member is responsible for constant communication with guests/cast members, answering phones and assisting guests’ pre-arrival and in-house with questions and inquiries regarding hotels and theme park attractions, amenities and services. Responsibilities
- As a hotline for the theme park and hotel, is responsible for the communication between Shang Disney Resort Operations Team and Disney Reservation Center
- Handle guest room cleaning, maintenance and other needs like L&F
- Related services for daily operations including morning call, guest complaints& comments, restaurant booking, baby sitter and emergency
- Search and update guest history in Opera system
- Basic English Listening/ Speaking/ Reading/ Writing and good computer capability (need to use full English Opera system)
- Can work in a very fast paced environment and under heavy pressure
- Can answer large amount of resort internal/ external calls continuously and communicate with other departments for dealing with guest requests
- Can solve guest situations and conflicts
- Working Schedule: Shanghai Disney Resort Cast Members might be scheduled to work shifts on nights, weekends and holidays. (can work three shifts)
- Previous Call Center experience in four or five-star hotels is preferred
Additional InformationPlease note:
Shanghai Disney Resort will not authorize anyone or any third party to charge candidate. Please always reach to our official channels or platforms for recruitment relevant information.
- Your work location is Shanghai Disney Resort in Chuan Sha, Pudong New Area, Shanghai.
- You could take metro Line 11 to Shanghai Disney Resort.
- You may only apply once in a six month period. If you have applied within the last six months, please log in to your account to view your current application status
- We welcome disabled candidates to apply for our jobs
About Shanghai Disney Resort:
Shanghai Disney Resort, the first Disney resort in Mainland China, is a place where friends and families can escape together to a whole new world of fantasy, imagination, creativity and adventure. The resort is home to the Shanghai Disneyland theme park, featuring six lands, as well as two themed hotels – Shanghai Disneyland Hotel and Toy Story Hotel, Disneytown, a large shopping, dining and entertainment district, a Broadway-style theatre, Wishing Star Park and other outdoor recreation areas. Shanghai Disneyland is a Magic Kingdom-style theme park featuring classic Disney storytelling and characters but with authentic cultural touches and themes tailored specifically for the people of China. As we continue to develop this magical destination, we’re looking for a variety of world-class professionals including front line Cast Members and an innovative development team to help our plans take shape.