Provide exceptional service by helping to facilitate the interaction between characters and Guests at the Shanghai Disney Resort and off-property events.
- Provide assistance to characters/performers, including assistance with preparation for show (getting in/out of costume, location set-up). Ensure performers are on-time for performance sets
- Accompany performers on set to ensure a safe, friendly working environment and facilitate guest experience
- Be familiar with character and entertainment schedules at the Resort and assist Guests with photographs, autographs and questions
- Assist Guests and Cast Members with directions, event schedules, and other information or assistance as needed
- Anticipate and resolve Guest concerns. When necessary, provide service recovery after Character departures including provision of alternate solutions and notification of other set times and locations
- Understand and maintain the character brand
- Fluent in Mandarin and basic oral English
- Willing to work both indoor and outdoor
- Be flexible in handling urgencies
- Time conscious
- Working Schedule: Shanghai Disney Resort Cast Members might be scheduled to work shifts on nights, weekends and holidays. (can work 2 shifts)
- Previous experience in coordinating live show is preferred
Additional InformationPlease note:
Shanghai Disney Resort will not authorize anyone or any third party to charge candidate. Please always reach to our official channels or platforms for recruitment relevant information.
- Your work location is Shanghai Disney Resort in Chuan Sha, Pudong New Area, Shanghai.
- You could take metro Line 11 to Shanghai Disney Resort.
- You may only apply once in a six month period. If you have applied within the last six months, please log in to your account to view your current application status
- We welcome disabled candidates to apply for our jobs
About Shanghai Disney Resort:
Shanghai Disney Resort, the first Disney resort in Mainland China, is a place where friends and families can escape together to a whole new world of fantasy, imagination, creativity and adventure. The resort is home to the Shanghai Disneyland theme park, featuring six lands, as well as two themed hotels – Shanghai Disneyland Hotel and Toy Story Hotel, Disneytown, a large shopping, dining and entertainment district, a Broadway-style theatre, Wishing Star Park and other outdoor recreation areas. Shanghai Disneyland is a Magic Kingdom-style theme park featuring classic Disney storytelling and characters but with authentic cultural touches and themes tailored specifically for the people of China. As we continue to develop this magical destination, we’re looking for a variety of world-class professionals including front line Cast Members and an innovative development team to help our plans take shape.