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Host/Hostess, Disneytown Operations


Disney town operation staffs are mainly work in Disney Town, Wishing Star Park and the Walt Disney theatre for tourists to provide quality services. Within the scope of work place for visitors to provide advice, guidance, maintain the basic operation of the order at the scene and to control the flow of guests, and work with different departments to bring tourists the perfect experience. Responsibilities

  • Handle Guest complaints and handle Lost and Found
  • Answer Guest questions and assist with queuing and assist Guests with directions, event schedules, and other information or assistance as needed
  • Ensure the safety of Walt Disney Grand Theater operation. Provide a unique Disney experience to our guests
  • Be involved in emergency plan to evacuate guest at different situation as needed

Basic Qualifications

  • One years of guest service experience
  • Courteous to our Guests and with good communication skill and service mindset
  • Demonstrated ability to own and resolve guest situations
  • Working Schedule: Shanghai Disney Resort Cast Members might be scheduled to work shifts on nights, weekends and holidays. (Required morning shift and swing shift)

Preferred Qualifications

  • One and more years of relevant experience preferred
  • Basic English

Additional InformationPlease note:
Shanghai Disney Resort will not authorize anyone or any third party to charge candidate. Please always reach to our official channels or platforms for recruitment relevant information.

Work Location:

  • Your work location is Shanghai Disney Resort in Chuan Sha, Pudong New Area, Shanghai
  • You could take metro Line 11 to Shanghai Disney Resort

Total Rewards:


  • You may only apply once in a six month period. If you have applied within the last six months, please log in to your account to view your current application status
  • We welcome disabled candidates to apply for our jobs

About Shanghai Disney Resort:
Shanghai Disney Resort, the first Disney resort in Mainland China, is a place where friends and families can escape together to a whole new world of fantasy, imagination, creativity and adventure. The resort is home to the Shanghai Disneyland theme park, featuring six lands, as well as two themed hotels – Shanghai Disneyland Hotel and Toy Story Hotel, Disneytown, a large shopping, dining and entertainment district, a Broadway-style theatre, Wishing Star Park and other outdoor recreation areas. Shanghai Disneyland is a Magic Kingdom-style theme park featuring classic Disney storytelling and characters but with authentic cultural touches and themes tailored specifically for the people of China. As we continue to develop this magical destination, we’re looking for a variety of world-class professionals including front line Cast Members and an innovative development team to help our plans take shape.

Keyword: SHDRexperienced
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