Associate Manager, Sales System Implementation (10-month contract)

Career with a Difference

Hong Kong Disneyland delivers world-class service and lifetime memories for our Guests. As a Cast Member, you will be an important part of the Disney Show. Working at Hong Kong Disneyland offers you the opportunity to participate in comprehensive training and experience excellent career development opportunities.

Interested in a career with a difference? Join us now!

Responsibilities

• Represent the Sales organization to lead the effort in ticketing system replacement, including;
  • Ensure system prototype developed by vendor is consistent with Sales team’s requirements;
  • Contribute in driving key project milestones such as system UAT, data migration, user training, etc.;
  • Facilitate the connectivity change or migration with our key distributors;
  • Develop user manual and training materials for key Sales team use cases;
  • Overall change management, progress monitoring and reporting, etc.
• Review, recommend and drive the implementation of business process changes for higher effectiveness or efficiency, enabled by enhanced systems/tools in place for the sales organization.
• Design and deliver training materials on sales-specific systems and tools, for new joiners of the sales organization

Basic Qualifications

• Bachelor degree holder in Arts, Science or Business Administration
• Minimum 5 years of relevant working experience in system administrative support, change management for new system launch, etc.
• Knowledge on key business process within typical sales organizations, plus strong business acumen
• Good sense in IT system design and logic
• Knowledge in key theme park operational systems, especially ticketing system, would be an advantage
• Strong interpersonal skills to interact with both internal and external partners
• Excellent written and verbal communication skills in English and Chinese (including spoken Mandarin)