Management Internship - Park Ops/Attractions/Custodial, Fall 2018
“We make magic.” That’s our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you’ll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen!
We deliver the best theme park experience in the world. Our theme park operations management interns oversee a theme park operation with an emphasis on Guest service and courtesy, safety, efficiency, and show elements. Our team takes delight in ensuring that the magic of Disney shines through for all of our guests to enjoy our entertainment offerings, enabling Guest satisfaction and financial success. Our operating areas include Attractions, Custodial, Main Entrance Operations and Transportation.
Attractions and Transportation: Monitor operations which may include complex, technical ride vehicles and systems, and operating procedures and ensure optimal efficiency measures. Respond to downtimes and manage any unanticipated operational issues. You are also responsible for evacuations and may respond to escalated Guest concerns.
Main Entrance: Oversee a team of Cast Members who assist Guests with park entry, dining reservations, ticket sales, backstage tours and general information. Supervise special requests including accommodations for Guests with disabilities. You will inspire Cast Members to provide exemplary service and respond to Guest issues and engage in extensive conflict resolution when Guest issues are escalated from front-line Cast Members.
Custodial: Ensure Guest and Cast Member locations are show ready and cleaned to standards. You will work closely as a team to accomplish daily service of Guest-facing and Cast-facing areas. Develop, coordinate and inspect daily assignments to ensure proper service is provided in a timely manner. You will also partner with leaders from other lines of business as well as vendors to ensure exceptional service.
- A self-starter who enjoys making day-to-day operational decisions in line with Guest, Cast Members and Financial expectations.
- Able to foster, build and maintain relationships to best communicate and interface with Guests, front-line Cast Members, partners, vendors, leaders and peers in other lines of business as a point-of-contact for day-to-day operations.
- Empowered to inspire, recognize, monitor performance, coach and develop front-line Cast Members from different cultures, backgrounds and styles.
What You Bring to the Role:
- Minimum one year demonstrated leadership experience
- Knowledge of the theme park industry and a passion for delivering an outstanding service experience
- Demonstrated problem solving and decision making skills
- Demonstrated strong written and organizational skills with attention to detail
- Proven ability to function effectively in a team environment
- Demonstrated strong computer proficiency within a Windows environment
Preferred QualificationsPreferred Training/Education:
- Demonstrated multilingual skills, particularly Creole, Portuguese, Spanish and Vietnamese
- College Junior, Senior, or Graduate level student
The Walt Disney Company is the global leader in high-quality entertainment and innovative technology. Begin a career that delivers unparalleled creative content and experiences to audiences around the world.
Additional InformationInternship Eligibility:
- Must be enrolled in a college/university taking at least one class in the semester/quarter (spring/fall) prior to participation in the internship program OR must have graduated from a college/university within the past six (6) months OR currently participating in a Disney College Program or Disney Professional Internship
- Must be at least 18 years of age
- Must not have completed one year of continual employment on a Disney internship or program
- Must possess unrestricted work authorization
- Must provide full work availability
- Must provide own transportation to/from work
- Current Active Disney cast members must meet Professional Internship transfer guidelines (for Walt Disney World cast members this is no more than four points and one reprimand in the last six months; for Disneyland cast members this is six months of consecutive service and a performance record clear of any disciplinary issues (warnings, suspensions, etc.) for at least six months)
Program Length: The approximate dates of this internship are either June 2018 - January 2019 or June 2018 - June 2019. Interns must be fully available for the duration of the internship.
Housing: This Management Internship is located the Orlando, FL area. Participants must provide their own housing.
- Résumé (outlining all of your required qualifications)
- College transcripts (official or unofficial)
To upload these documents:
- Log into your dashboard at www.DisneyInterns.com
- Click the link labeled “edit profile info”
- Click on the "Attachments" Tab
- Be sure your document is titled in this format: FirstName_LastName_Type (i.e. Mickey_Mouse_Transcripts or Mickey_Mouse_CoverLetter)
- Select document type of “Transcript”
Recommendation – Print This Role Description: Strong candidates may be invited to complete a phone interview. We strongly encourage applicants to print a copy of this role description so they can refer to it in the event they are selected for a phone interview.